Welcome To Sterling

Your social media manager

Why Partner With Us
  • We Save you Time / Money / Stress
  • Your Reputation gets protected.
  • Your Time is valuable.
  • Your Budget can afford it.
  • Your Customers are engaged.
What You Gain
  • Increase sales and revenue.
  • Reach out to target customers.
  • Increase and reward loyalty.
  • Protect your reputation.
  • Access to content writers and designers.
  • Outshine the competition.
What You Can Expect From Us
  • Make a strategic connection with the contacts that matter most.
  • Build a community around your brand.
  • Maintain online presence.
  • Use social media interactions to reward loyal customers and to encourage potential customers.
  • Steer conversation in the right direction by keeping an eye on your reviews and feedback.
Our Services

What We Do

We Save You Time Money Stress


google

VERIFY/OPTIMIZE PROFILE

Google+ is crucial for potential customers searching through Google or Google Maps. With a verified page you can list your business hours, menu items, specials, and even offer customers a 3D walkthrough of your business. Just like claiming your Yelp profile, we've got you covered here too.

VERIFY/OPTIMIZE PROFILE

Google+ is crucial for potential customers searching through Google or Google Maps. With a verified page you can list your business hours, menu items, specials, and even offer customers a 3D walkthrough of your business. Just like claiming your Yelp profile, we've got you covered here too.

Facebook

CREATE/CLAIM/OPTIMIZE YOUR PAGE

Every business has a Facebook page. Once claimed, it is important to ensure all your information (hours, specials, etc) is entered correctly and up-to-date. Don't forget a professional looking profile picture and a cover photo! These are two things represent the culture of your business and help customers feel the familiarity of your business while online.

2 TO 3 WEEKLY POSTS

Not too much, not too little. The sweet spot is 2 to 3 posts per week. Facebook even gives you extra points for being consistent. Who likes extra points? We do.

RESPOND TO COMMENTS

It is important to monitor and reply to customer questions and comments. Doing so in a timely fashion makes you look good while encouraging future conversations.

ENGAGE CUSTOMERS

Encourage positive word-of-mouth about you online. Strengthen relationships with customers by posting content that they actually enjoy seeing. It’s not as easy as it sounds, but it’s also not our first rodeo.

GROW CUSTOMER BASE

By being consistent and “social” on your social pages, you will be seen by more people, organically grow your online customer base. Growth online means staying top-of-mind with your customers, resulting in more foot traffic through your door and a smile on everyone's face. #winning

MERGE DUPLICATE PAGES

Sometimes Facebook goofs. It’s not uncommon for a single business to have 2, 3, or more pages. We will merge these together into one official page while making sure to save all your likes.

Twitter

GROW FOLLOWER BASE

Your Twitter customers are more likely to recommend you publicly than any other customers online. We make sure your customers know you have an active Twitter page and remind them to follow you for valuable information.

2 TO 3 POSTS PER WEEK

Twitter is a perfect for weekly specials, upcoming event reminders, and thanking customers for checking in. We combine these tactics (with a little special sauce) to provide you with a full-blown Twitter presence.

PAGE CREATION

Unlike other sites, a Twitter profile must be created for your business. If you don’t already have one, we’ll build it for you. If you’ve already done that, great! We will make sure everything is listed correctly and all of the sections are completely filled out. Then we can get down to posting.

REPLY TO CUSTOMERS

Customers like to know you are there to answer their questions. We will monitor discussions and comments and step in when necessary. If there is anything we are unsure about we will reach out to you for feedback.

LEAD LISTENER FEATURE

Twitter is much like a live, public chat room. We will monitor all the conversations around you and will reach out to potential customers who would be a good fit for you.

CROSS-PROMOTE TO OTHER SOCIAL PROFILES

It’s important to remind customers that you have an active presence on other social sites. We will utilize reviews from Yelp, check-ins from Foursquare, and a handful of other tricks to remind customers where they can stay up-to-date with your latest news.

Trip Advisor

CLAIM/OPTIMIZE PAGE

Out-of-towners are always looking for the best places to eat. We will make sure your profile is found and stands out against your competitors.

REVIEWS RESPONDED

Turn travellers into repeat customers on their next vacation. We will thank customers for leaving great reviews and make sure you stand out as a local business that cares.

MONITOR TRAFFIC

Are you showing up in search results? Does your page drive travellers to your location? We will sift through the numbers and ensure you know what’s working.

Yelp

CLAIM PROFILE

Every business has a Yelp listing and it is your right as the business owner to claim that page as your own. We know the ins and outs of this process and will make sure you have complete ownership of your page with control of the information listed to the public.

OPTIMIZE PROFILE

Once claimed, Yelp allows you access to a ton of tools for you to tell potential customers about who you are and what you specialize in. We will use this space to make sure you stand out against your competitors while being found by potential customers who are looking to spend money.

RESPOND TO ALL REVIEWS

The way you reply to reviews says a lot about who you are. With our experience on how to handle good and bad reviews, we will work with you so you feel comfortable knowing that your reviews are being watched and replied to. You can be as involved in this process as you want to be. We will accommodate to ensure you always know what is going on.

DISPUTE INAPPROPRIATE REVIEWS

Yelp has very clear guidelines for customers who post reviews. We know these rules like the back of our hand and will happily put on our lawyer hat when it comes to getting one of these reviews taken down. Yelp's filters don't catch these bad reviews, we do.

MONITOR TRAFFIC

When a customer clicks your phone number or asks for directions, it’s recorded by Yelp. We will sort through these stats and report them in a way that makes sense.

Instagram

ACCOUNT CREATION

Unlike other sites, Instagram profile must be created for your business. If you don’t already have one, we’ll build it for you. If you’ve already done that, great! We will make sure everything is listed correctly. Then we can get down to posting.

GROW FOLLOWER BASE

Your Instagram customers are more likely to recommend you publicly than any other customers online. We make sure your customers know you have an active Instagram account and remind them to follow and share their experience.

ENGAGE CUSTOMERS

Encourage positive word-of-mouth about you online. Strengthen relationships with customers by posting content that they actually enjoy seeing. It’s not as easy as it sounds, but it’s also not our first rodeo.

Service Prices

Simple Pricing

All Plans Include
INITIAL SOCIAL STRATEGY CONSULTATION

It’s important that you understand the impact your social profiles have on your business. We’ll teach you.

DEDICATED SOCIAL MEDIA EXPERT

We hire the most talented humans on the planet and one will become your personal social media expert. You’ll probably really love them a lot.

MONTHLY "WINS"

Each month, we’ll send you highlights of your top customer interactions. We call these "wins" because they're the proof your social media presence is winning.

PHONE & EMAIL SUPPORT

Communication is critical in every relationship. You can count on us taking that very seriously.

CUSTOMER SERVICE EXTENSION

Customer service extends beyond the walls of your business. We’ll help your customers feel the love, and extend your service reach across the web.

CUSTOMER REVIEW PROFILE MANAGEMENT

Reputation is everything, and like it or not, how you look on Yelp & Google+ matters. A lot. Don’t worry though, we’ll explain the importance then stay on top of it for you.


Value
£99
monthly
What’s Included
  • Google Plus Google +
  • Facebook Facebook
  • Yelp Yelp
  • Trip Advisors Trip Advisors
Premium
£180
monthly
What’s Included
  • Google plus Google +
  • Facebook Facebook
  • Yelp Yelp
  • Trip Advisors Trip Advisors
  • Instagram Instagram
  • Twitter Twitter
contact us

Get in Touch

phone

+44 7738077790

address

Henry VII, 54 Buckingham Gate,
London SW1E 6AF

email

info@sterlingsocialmedia.co.uk
kunal@sterlingsocialmedia.co.uk